We follow the guidelines laid down by the Department of Trade and Industry in relation to distance selling. You have the right to cancel your order within fourteen days of placing your order with us, or within fourteen working days of receipt of the goods (whichever is the longer). If you cancel your order you will have your payment refunded (less original shipping costs) once we have received the goods back in good condition (unopened, still sealed and in a condition that the goods can be re-sold). We will not refund the original shipping costs unless agreed with you. We would normally refund the original shipping costs if the goods are faulty or damaged. We will not refund your cost of shipping the goods back to us unless agreed with you. We would normally refund your costs of shipping the goods back to us if the goods are faulty or damaged. If you wish to return your order back to us you must request an RMA form from us by emailing customer-services@golf-grips.co.uk. This RMA (Returns Material Authorisation) form will be filled in by us and emailed back to you. You must print out and include this form with the goods when returning them back to us. You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot unfortunately, refund you. Remember that Royal Mail Recorded Delivery only insures upto £28.00. If you require more insurance you should use their Special Delivery service to return goods. Once we have received the goods along with the RMA note and satisfied ourselves that the goods are in a sealed and re-saleable condition (if order cancelled) we will credit your card or issue a cheque refund (less original shipping costs) depending upon your original payment method. We also reserve the right to deduct a 5% credit card charge if you cancel the order before despatch to cover our costs incurred when you placed the order This policy does not effect your statutory rights as a consumer.